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Change in organisations throws people outside their comfort zone and leads them to experience and express strong emotions – fear, denial, anger and depression in the early stages, and possibly excitement and euphoria in the later stages if the change is successful. These feelings will apply to almost everyone affected by the change but those who feel it the most will be those who feel they have little control especially those who have management responsibility. For senior leaders to successfully lead transformational change, they will need to be able to listen to these feelings, not reacting out of frustration but as a real leader. By reference to the Transition Curve, this E-Book describes 16 practical steps that might be taken to improve the leadership of change during a programme of transformation.